If the shopper withdraws after you have made the purchase, Glocalzone’s return and cancellation policies will apply. Once the purchase process is completed, the buyer does not have the right to cancel the order. In such situations, you should report your situation, all details about the purchased product, and the issues you face to help@glocalzone.com in detail.
The Glocalzone Support Team will contact you to review the situation and offer the most suitable solution within the framework of the current policies.
To avoid any problems, do not forget to mark the “Purchased” step on the Glocalzone system when you buy the related order. This action notifies the platform and the buyer that the purchase has been completed and the order delivery process should begin. This step is very important for the transparency and order of the process and helps you manage your transactions smoothly. If you need any help during this process or need more information, please do not hesitate to contact us. The Glocalzone Support Team is always ready to assist.