Is There a Problem with Your Order?


My Order is Different from What I Ordered, What Should I Do?

April 22, 2024

If your order arrives differently than expected, there’s no need to worry; we can proceed step by step to find a solution. First, take photos of the product to document the details and differences. This helps clearly understand the situation.
Next, contact the person who delivered the product to share the issues and differences you’ve experienced. Sometimes, it could be a simple misunderstanding or mistake that can be quickly resolved. However, if you can’t find a solution this way, you can share the situation with us by email at, including all the details. In your email, clearly state your order number, photos of the product, and the issue you’re experiencing.
As the Glocalzone Support Team, we will assess the situation with you and work to find the most suitable solution.